Privacy Policy

Last updated: December 24, 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Create an account
  • Use our services
  • Contact us for support
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys or promotions

The types of information we may collect include:

  • Personal Information: Name, email address, phone number, and other contact details
  • Account Information: Username, password, and profile information
  • Payment Information: Credit card details, billing address, and transaction history
  • Usage Information: Information about how you use our platform

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending you technical notices, updates, security alerts, and support messages
  • Responding to your comments, questions, and customer service requests
  • Communicating with you about products, services, offers, and events
  • Monitoring and analyzing trends, usage, and activities
  • Detecting, preventing, and addressing technical issues and fraudulent activity
  • Personalizing and improving your experience

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With your consent: We may share your information with third parties when you give us permission
  • Service Providers: We may share information with vendors, consultants, and other service providers who need access to perform work on our behalf
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities
  • Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition of all or a portion of our business
  • Protection of Rights: We may disclose information to protect and defend our rights and property

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Strict access controls and authentication measures
  • Regular employee training on data protection

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can request access to your personal information
  • Correction: You can request that we correct inaccurate information
  • Deletion: You can request deletion of your personal information
  • Objection: You can object to our processing of your information
  • Data Portability: You can request a copy of your data in a structured format
  • Withdraw Consent: You can withdraw consent where we rely on consent to process your information

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@meleys.ai

Support: support@meleys.ai